FAQ's

Return & Exchange

What is the return procedure like and how do I initiate it?

We strive to ensure satisfaction with every purchase from Lagavi. Hence, your wish is our command!

To record your return request, please reach out to us within  48 hours of receiving the product. All you need to do is, share the photos/videos of the product(s) you wish to return and send it to support@lagavi.com, along with all relevant details. 

For a hassle-free return process, we encourage you to click a picture of the box when it arrives and shoot a video of you unboxing it.

Note: Please be sure to pack the product in its original packaging, ensuring that it is unused and that all tags, bar codes, and invoice slips are intact. Without a prior return request, we won't be able to accept any items sent back to us.

How much time does it take to initiate the return of a product?

Upon receiving your request for a return, our team will swiftly evaluate your request and initiate the return process within 5 business days. We understand that a timely process of return is crucial, and we strive to process them as quickly as possible.

Once verified, our team will reach out to you with the return details and simple instructions on how to pack and send the product back to us.

Which products are eligible for a return request?

In all cases where your product delivered is incorrect, broken, defective, or damaged, we'll be happy to initiate a return for you. In case you change your mind regarding an item, you can initiate an exchange request.

But certain products or categories of products are not eligible for return (For eg - customized, one-of-a-kind, or imported). Each product’s return eligibility is clearly mentioned on the individual product page.

Read our complete return policy here.

Can I exchange a product if I don't like it on receiving?

We understand that you may change your mind about a purchase. No worries! If you return a product eligible for return due to the said reason, we will issue a one-time coupon that you can use towards the purchase of any item during checkout. 

Please note that any shipping fees paid when placing the original order will not be eligible for a refund.

Which products are eligible for an exchange?

Only items eligible for return can be exchanged. So please refer to the individual product pages to check its return eligibility.

Cancellation & Refund

How do I cancel an order?

If you wish to cancel your order, you can submit a cancellation request at support@lagavi.com.

Upon receiving your request, your order will be immediately canceled. This means that the delivery process will be stopped, and your order will not reach you.

However, please note that cancellation may not be possible in the final stages of production or once the product is shipped.

Can I cancel a purchase once the dispatch is initiated?

No, once the dispatch process has been initiated, cancellation of the order is no longer possible. At this point, the order is in transit and cannot be canceled. Please note that once the product is dispatched, it will be delivered to the specified address only.

Is cancellation before shipping eligible for all?

Cancellation before shipping is only valid on orders placed in India, to be delivered domestically.

You have the option to cancel your order as long as the product has not been dispatched. If you decide to cancel before the dispatch, you can write to our customer support team at support@lagavi.com or call us at 9773331033.

How long does cancellation take?

Once your cancellation request is confirmed, the refund process will be initiated promptly. Within 7 working days of cancellation confirmation, you can expect the refund to be processed.

What is your refund policy?

If your product has arrived broken, damaged, or defective, you have the option to either avail a coupon of the same price or request a refund to the original mode of payment used.

How do I initiate a refund request?

To record your refund request, please reach out to us within  48 hours of receiving the product. All you need to do is, share the photos/videos of the product(s) you wish to send back and mail it to support@lagavi.com, along with all relevant details. 

For a hassle-free process, we encourage you to click a picture of the box when it arrives and shoot a video of you unboxing it.

Note: Please be sure to pack the product in its original packaging, ensuring that it is unused and that all tags, bar codes, and invoice slips are intact. Without a prior refund request, we won't be able to accept any items sent back to us.

How long does it take for the refund to be processed?

The refund amount for products that are eligible for return as per the terms of this Policy, will be processed within a period of 15 (fifteen) business days from the date of us verifying the defect or the non-compliance in the product.

Delivery & Tracking

How will I know my order is received and confirmed? And how can I track it?

Our efficient communication systems are designed to streamline the entire journey from ordering to delivery, keeping you well-informed every step of the way. 

Upon placing your order, you can expect to receive a prompt confirmation email or message, including an estimated delivery date and a unique tracking number for your package.

How much time does delivery take?

We do our best to ensure the timely delivery of all our orders. When you choose to shop with us, rest assured that the items you desire are in stock and ready to be dispatched from our warehouse within 24 hours of placing your order.

What if there are issues with the product in transit?

Once the package is in transit, we ensure that your order is delivered directly to your doorstep without any hassle. With our Breakage-Free Promise, we guarantee a seamless delivery process, carried out by our trusted carriers, ensuring a quick and secure delivery.

Express Shipping

What if I want my order to arrive really fast?

You can opt for our Express shipping!

At Lagavi, we understand the importance of quick deliveries, hence we offer our Express Shipping service.

How long does express shipping take?

With Express Shipping, you can rest assured that your package will be delivered promptly, within a swift timeframe of 1-3 days. We take immense pride in our commitment to reliably expedited delivery solutions, specifically tailored to meet your urgent shipping needs.

How do I initiate express shipping?

We promise your package will be handled with utmost care and delivered promptly.

For all details about our express shipping or to place a request, please contact our dedicated specialists at concierge@lagavi.com / support@lagavi.com or connect to us at 9773331033.

International Orders

Do you ship globally? 

Lagavi is a global digital platform that seamlessly connects design-led and quality-obsessed makers with connoisseurs of fine homeware from across the globe.

Hence, we do accept orders and facilitate gifting internationally. Near or far, our pieces can reach you with ease!

How do I order internationally?

Streamline your global shipping needs with our international shipping service. Our dedicated specialists are available to assist you. Reach out to concierge@lagavi.com / hello@lagavi.com  or contact us at 9773331033 for personalized support and detailed information.

Are there any policies to keep in mind?

In accordance with international trade regulations, all international packages may be subject to duties and taxes. We kindly advise you to familiarize yourself with the duty-free limits established by your local customs authorities.

General

Where is lagavi based?

Lagavi is based out of India, with its headquarters located in Jaipur.

What is your curation process?

 At Lagavi, our curation process involves extensive research and collaboration with design and quality-led makers. We carefully evaluate each brand based on their commitment to quality, craftsmanship, and design. This ensures that only the best makers make it into our collection, guaranteeing the highest standards for our customers.

Where do you source your products?

We source our products both locally and globally, carefully selecting from top makers. This allows us to offer a wide selection of high-quality products that cater to your tastes and preferences.

How do you ensure that the quality of the products meets your standards?

Our team of experts rigorously evaluates each brand based on quality, craftsmanship, and design to ensure they meet our standards. We take our curation process seriously as we understand our community's expectations for the best. When you shop with us, you can trust that our products have undergone thorough scrutiny to meet our stringent quality requirements.

How do I care for my ceramic products?

To care for your ceramic products, we recommend hand washing them with mild soap and warm water. Avoid using abrasive materials or harsh chemicals, and gently dry them with a soft cloth to maintain their quality and longevity.

Do you offer gift wrapping or gift messages? 

We offer E-gift cards that allow you to easily share the joy of our curated collection with your loved ones. Our elegant and sustainable packaging boxes enhance the gifting experience, and the option to add a personalized note during checkout lets you express your heartfelt sentiments, creating a truly meaningful and memorable gift.

Is Lagavi packaging eco- friendly?

 At Lagavi, we take pride in our eco-friendly packaging. We are committed to making a positive impact on the world by using sustainable, biodegradable, and plastic-free materials. Our minimal and elegant design reflects our belief in simplicity and reducing our carbon footprint. With the utmost care and skilled craftsmanship, we ensure that each order is securely wrapped and protected, making every item as beautiful as it is responsible.

Can I request a specific design from an artist?

Absolutely! We understand the importance of having a piece that reflects your personal style and vision. That's why we offer the option for customizations, allowing you to request a specific design from an artist. To discuss your customization requirements further, please reach out to us at bespoke@lagavi.com or give us a call at (9773331033).

How can I learn more about the artisans who create your products?

Dive into the world of our artisans and experience the rich narratives behind our curated collection. Explore our website and visit the "Makers" page to learn more about them.

Customisation

Can I customize my design?

Yes, we do offer customizations! We understand the value of a piece that truly resonates with you, reflecting your taste/vision and making your space uniquely yours.

With our customized ordering options, we ensure every detail relates to you in the best way possible so that you can enjoy the most loved objects in your everyday life!

Can I see a mockup or sample of my custom design before production?

Yes, we understand the importance of visualizing your custom design before production. At Lagavi, we offer the option to provide mockups or samples of your custom design upon request. 

How do I provide my custom design specifications?

We've made it convenient for you to provide your custom design specifications. For personalized services tailored to your needs, simply reach out to us through any of the following channels:

  • Email: bespoke@lagavi.com 
  • Whatsapp: 9773331033
  • Web form: Visit our website and fill out the form with your requirements.
What is your policy for canceling or modifying a custom design order?

Yes, we understand that circumstances may arise where you might need to make changes to or cancel a custom design order. However, please note that once an order is placed for a custom design, modifications or cancellations may not be possible in the the final stages of production. We kindly request you to review and confirm your custom design specifications carefully before placing the order to avoid any inconvenience.

Bulk Orders

Do you also offer bulk orders?

We offer bulk orders and discounts to cater to your specific needs. Our dedicated team is committed to providing personalized assistance, whether you're looking for a specific ceramic piece or guidance in selecting the perfect collection for your home or business.

What is considered a bulk order?

We understand that the definition of a bulk order may vary, and we are flexible to accommodate varying order volumes. Feel free to reach out to us at hello@lagavi.com with your specific requirements, and our dedicated team will provide personalized assistance. Please note that discounts may vary based on the order volume, ensuring the best possible pricing for your needs.

What is the production time for bulk orders? 

Once we receive your bulk order requirements, our dedicated team will promptly assess the project and provide you with the production timelines, costings, and other relevant details. We understand the importance of efficient planning and execution, and we strive to ensure a seamless and timely production process for your bulk orders. 

What is your policy for returns and refunds for bulk orders?

 For bulk orders, we kindly inform you that we follow a policy of requiring 100% advance payment. As these orders are custom-made to your specific requirements, we do not offer returns or refunds.

Sell With Us

How can I sell my products through Lagavi? 

Join our thriving community at Lagavi and showcase your products to a wider audience. As an artisan or brand, we welcome you to be part of our ecosystem built on support and lifelong relationships. Email us at partnerships@lagavi.com with your name, contact details, and product portfolio to get started. We look forward to connecting with you!

What are the requirements for selling my products through Lagavi?

To sell your products through Lagavi, we prioritize design and quality makers who align with our values. We seek unique and exceptional products that showcase craftsmanship and excellence. If you believe your products meet these requirements, please email us at partnerships@lagavi.com.

What types of products can I sell?

Lagavi is currently focused on tableware as a category, we are looking for design and quality focused makers to partner with us and sell through the Lagavi’s platform.

What are the benefits of selling my products through Lagavi?

As a global digital platform, we provide access to a wider audience, expanding your reach and potential customer base. Additionally, partnering with us means hassle-free logistics, as we handle shipping and delivery. Moreover, you become part of a vibrant community, fostering connections and collaborations. 

Contact us