Where is lagavi based?

Lagavi is based out of India, with its headquarters located in Jaipur.

What is your curation process?

 At Lagavi, our curation process involves extensive research and collaboration with design and quality-led makers. We carefully evaluate each brand based on their commitment to quality, craftsmanship, and design. This ensures that only the best makers make it into our collection, guaranteeing the highest standards for our customers.

Where do you source your products?

We source our products both locally and globally, carefully selecting from top makers. This allows us to offer a wide selection of high-quality products that cater to your tastes and preferences.

How do you ensure that the quality of the products meets your standards?

Our team of experts rigorously evaluates each brand based on quality, craftsmanship, and design to ensure they meet our standards. We take our curation process seriously as we understand our community's expectations for the best. When you shop with us, you can trust that our products have undergone thorough scrutiny to meet our stringent quality requirements.

How do I care for my ceramic products?

To care for your ceramic products, we recommend hand washing them with mild soap and warm water. Avoid using abrasive materials or harsh chemicals, and gently dry them with a soft cloth to maintain their quality and longevity.

Do you offer gift wrapping or gift messages? 

We offer E-gift cards that allow you to easily share the joy of our curated collection with your loved ones. Our elegant and sustainable packaging boxes enhance the gifting experience, and the option to add a personalized note during checkout lets you express your heartfelt sentiments, creating a truly meaningful and memorable gift.

Is Lagavi packaging eco- friendly?

 At Lagavi, we take pride in our eco-friendly packaging. We are committed to making a positive impact on the world by using sustainable, biodegradable, and plastic-free materials. Our minimal and elegant design reflects our belief in simplicity and reducing our carbon footprint. With the utmost care and skilled craftsmanship, we ensure that each order is securely wrapped and protected, making every item as beautiful as it is responsible.


Can I request a specific design from an artist?

Absolutely! We understand the importance of having a piece that reflects your personal style and vision. That's why we offer the option for customizations, allowing you to request a specific design from an artist. To discuss your customization requirements further, please reach out to us at bespoke@lagavi.com or give us a call at (9773331033).

How can I learn more about the artisans who create your products?

Dive into the world of our artisans and experience the rich narratives behind our curated collection. Explore our website and visit the "Makers" page to learn more about them.


Can I customize my design?

Yes, we embrace customization as the true treasure that makes your home uniquely yours. With our customized ordering options, we curate every detail to ensure a soulful essence radiates throughout your living space. 

Can I see a mockup or sample of my custom design before production?

Yes, we understand the importance of visualizing your custom design before production. At Lagavi, we offer the option to provide mockups or samples of your custom design upon request. 

How do I provide my custom design specifications?

We've made it convenient for you to provide your custom design specifications. For personalized services tailored to your needs, simply reach out to us through any of the following channels:

  • Email: bespoke@lagavi.com 
  • Whatsapp: 9773331033
  • Web form: Visit our website and fill out the form with your requirements.
What is your policy for canceling or modifying a custom design order?

Yes, we understand that circumstances may arise where you need to make changes to or cancel a custom design order. However, please note that once an order is placed for a custom design, modifications or cancellations may not be possible due to the final stages of production. We kindly request you to review and confirm your custom design specifications carefully before placing the order to avoid any inconvenience.

Bulk Orders

Do you also offer bulk orders?

We offer bulk orders and discounts to cater to your specific needs. Our dedicated team is committed to providing personalized assistance, whether you're looking for a specific ceramic piece or guidance in selecting the perfect collection for your home or business.

What is considered a bulk order?

We understand that the definition of a bulk order may vary, and we are flexible to accommodate varying order volumes. Feel free to reach out to us at hello@lagavi.com with your specific requirements, and our dedicated team will provide personalized assistance. Please note that discounts may vary based on the order volume, ensuring the best possible pricing for your needs.

What is the production time for bulk orders? 

Once we receive your bulk order requirements, our dedicated team will promptly assess the project and provide you with the production timelines, costings, and other relevant details. We understand the importance of efficient planning and execution, and we strive to ensure a seamless and timely production process for your bulk orders. 

What is your policy for returns and refunds for bulk orders?

 For bulk orders, we kindly inform you that we follow a policy of requiring 100% advance payment. As these orders are custom-made to your specific requirements, we do not offer returns or refunds.

Sell With Us

How can I sell my products through Lagavi? 

Join our thriving community at Lagavi and showcase your products to a wider audience. As an artisan or brand, we welcome you to be part of our ecosystem built on support and lifelong relationships. Email us at partnerships@lagavi.com with your name, contact details, and product portfolio to get started. We look forward to connecting with you!

What are the requirements for selling my products through Lagavi?

To sell your products through Lagavi, we prioritize design and quality makers who align with our values. We seek unique and exceptional products that showcase craftsmanship and excellence. If you believe your products meet these requirements, please email us at partnerships@lagavi.com.

What types of products can I sell?

Lagavi is currently focused on tableware as a category, we are looking for design and quality focused makers to partner with us and sell through the Lagavi’s platform.

What are the benefits of selling my products through Lagavi?

As a global digital platform, we provide access to a wider audience, expanding your reach and potential customer base. Additionally, partnering with us means hassle-free logistics, as we handle shipping and delivery. Moreover, you become part of a vibrant community, fostering connections and collaborations. 


What is your return policy/ requirements for damaged or defective items? 

We strive to ensure your satisfaction with every purchase from Lagavi. If you receive an incorrect, broken, defective, or damaged item, please reach out to us, and we will gladly facilitate the return process for you.

What is your return policy for non-damaged items? 

Please note that certain products or categories of products are not eligible for return. (For eg - customized, one-of-a-kind, or imported are not eligible for return). Each product’s return eligibility is clearly mentioned on the individual product page. 

What is your refund policy? 

Our refund policy offers flexible options to accommodate different situations. Depending on the circumstances, we may provide a full refund, partial refund, or store credit.

How do I request a refund? 

To request a refund, please ensure that you record your request within 48 hours of receiving the product(s). Simply take photos or videos of the item(s) you wish to return and send them to support@lagavi.com, along with all relevant details. 

How much does shipping cost?

For standard shipping within India, the shipping cost is Rs. 150 for orders below Rs. 2999. Please note that shipping costs may vary for international orders and are calculated at checkout.

What shipping options do you offer?

We offer multiple shipping options to accommodate your preferences. Our shipping options include standard, expedited, and express shipping. With our express shipping option, you can expect to receive your package within a swift timeframe of just 1-3 days. 

In case of a return, who pays for the return shipping?

In case of a return due to a change of mind, the customer is responsible for covering the return shipping costs. However, if the return is due to a product defect or error on our part, we will gladly cover the return shipping expenses.

Payments/Cancellations/Track Orders

What payment options do you accept?

We accept a variety of payment options to provide convenience and flexibility to our customers. You can make payments using credit cards, debit cards, cash on delivery (COD), and UPI (Unified Payments Interface). 

Can I cancel or change my payment after it has been made?

Yes, you can cancel or change your payment details before the product is shipped. If you wish to cancel your payment or make changes, please reach out to our customer support team at support@lagavi.com as soon as possible. Once the product has been shipped, we are unable to cancel or modify the payment. 

Do you provide a bill receipt after payment has been made? 

Yes, we provide a bill receipt for every payment made. Once your payment is completed, a detailed bill receipt will be sent to your email address. 

Can I order Cash on Delivery? 

Yes, we offer Cash on Delivery (COD) as a payment option for domestic orders. However, please note that COD is not available for international orders, bespoke/customized orders, and bulk orders.

Is my payment information secure? 

Yes, at Lagavi, we prioritize the security of your payment information. Our website and payment gateways are designed to meet strict security standards, providing a safe and secure environment for your transactions.You can shop with confidence knowing that your payment information is secure with us.

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